IMPACT OF TRAINING AND DEVELOPMENT ON PERFORMANCE OF CUSTOMS OFFICERS

Dear Colleague,



I am carrying out a survey on “The Impact of Training and Development on Customs Officers' performance” as partial requirement for my degree at the University of Technology, Mauritius leading to a BSc (Hons) Management with specialization in Law. As you are an employee of Customs Department I would be grateful if you could spare some of your precious time by completing this questionnaire. Please rest assured that all information obtained will be treated as confidential and used for academic purposes only. Thanking you in advance.



Sincerely

Suraj Prakash DOOKHORUN

  Answer the following questions by placing a tick in the relevant box where applicable.  
 * }

   

    Q1. Gender                Male                                                Female



 Q2. Age Group       18 - 30 years                                 41 - 50 years



                                     31 - 40 years                                Above 50 years  

 

 

    Q3. Job Title           Section Head                     Customs Officer II  

<p class="MsoNormal" style="margin-left:.5in;text-align:justify;text-indent:.5in; line-height:115%"><span style="mso-ignore:vglayout;position: absolute;z-index:251614208;left:0px;margin-left:482px;margin-top:16px; width:16px;height:18px">               

<p class="MsoNormal" style="margin-left:1.0in;text-align:justify;line-height: 115%;tab-stops:3.4in">          Team Leader                      Customs Officer I  

<p class="MsoNormal" style="text-align:justify;line-height:115%"> 

 

<p class="MsoNormal" style="text-align:justify;line-height:115%">                                   Technical Officer              

<p class="MsoNormal" style="text-align:justify;line-height:150%"> 

 

<p class="MsoNormal" style="text-align:justify;line-height:115%;tab-stops:301.75pt"> Q4. Work Experience          Less than 5 years                          21-30 years   

<p class="MsoNormal" style="text-align:justify;line-height:115%">    

<p class="MsoNormal" style="text-align:justify;line-height:115%;tab-stops:90.8pt1.5in2.0in2.5in4.2in">                                                   5-10 years                                     Above 30 years  

<p class="MsoNormal" style="text-align:justify;line-height:115%">

<p class="MsoNormal" style="text-align:justify">                                                11-20 years  

<p class="MsoNormal" style="text-align:justify;line-height:150%"> 

 

<p class="MsoNormal" style="text-align:justify;line-height:150%;tab-stops:75.75pt">Q5. Highest Educational Qualification  

<p class="MsoNormal" style="text-align:justify;line-height:115%;tab-stops:75.75pt">                      School Certificate                                          First Degree  

<p class="MsoNormal" style="text-align:justify;line-height:115%;tab-stops:75.75pt"> 

 

<p class="MsoNormal" style="text-align:justify;line-height:115%;tab-stops:262.95pt">                     Higher School Certificate                              Post Degree  

<p class="MsoNormal" style="text-align:justify;line-height:115%;tab-stops:262.95pt"> 

 

<p class="MsoNormal" style="text-align:justify;text-indent:.5in;line-height:115%; tab-stops:51.95pt">      Diploma                                                      Others (specify)…………………..  

<p class="MsoNormal" style="text-align:justify;text-indent:.5in;line-height:115%; tab-stops:51.95pt"> 

 

<p class="MsoNormal" style="text-align:justify;line-height:150%"> <p class="MsoNormal" style="text-align:justify;line-height:150%">
 * }

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: normal;tab-stops:101.4pt"><span style="font-size:12.0pt;font-family:"TimesNewRoman","serif"">

 

<p class="MsoNormal" style="text-align:justify;line-height:150%">

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">'''<span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">Q6. How many average no of hours do you spend on training sessions yearly?'''  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">  <span style="font-size:12.0pt; line-height:150%;font-family:"TimesNewRoman","serif"">        Less than 25 hours  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251627520;left:0px;margin-left:53px;margin-top:2px;width:18px; height:17px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        25 - 50 hours    

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251628544;left:0px;margin-left:53px;margin-top:2px;width:18px; height:16px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        50 - 75 hours  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        More than 75 hours  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: normal;tab-stops:101.4pt">'''<span style="font-size:12.0pt;font-family:"TimesNewRoman","serif"">Q7. What was the effect of the no of hours spent on training sessions have on your job performance?'''  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt"><span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">            <span style="mso-ignore:vglayout;position: absolute;z-index:251703296;left:0px;margin-left:53px;margin-top:2px;width:18px; height:17px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">       Not Beneficial  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251700224;left:0px;margin-left:53px;margin-top:2px;width:18px; height:17px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        Neutral  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251701248;left:0px;margin-left:53px;margin-top:2px;width:18px; height:16px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        Slightly Beneficial  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: normal;tab-stops:101.4pt"> <span style="font-size:12.0pt;font-family:"TimesNewRoman","serif"">                   Very Beneficial<span style="font-size:12.0pt;font-family: "TimesNewRoman","serif"">  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">'''<span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">Q8. Is training given to you compulsory or voluntary?'''  

<p class="MsoListParagraph" style="text-align:justify;line-height:normal; tab-stops:101.4pt">    <span style="font-size:12.0pt; font-family:"TimesNewRoman","serif"">        Compulsory                                          Voluntary  

<p class="MsoNormal" style="text-align:justify"> 

 

<p class="MsoNormal" style="text-align:justify;line-height:150%">'''Q10. Do you limit yourself to on-the-job- training or undertake further voluntary courses/training by yourself'''  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt"><span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">                   <span style="mso-ignore:vglayout;position: absolute;z-index:251630592;left:0px;margin-left:346px;margin-top:2px; width:15px;height:19px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251697152;left:0px;margin-left:56px;margin-top:2px;width:17px; height:19px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">On-the-job- training                                       Voluntary courses/training  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt"><span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">

 

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">'''<span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">Q11. Does training help you to upgrade your soft skills like communication, team building, leadership, etc?'''  

<p class="MsoNormal" style="text-align:justify;line-height:150%">                     Not at all  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251632640;left:0px;margin-left:53px;margin-top:2px;width:18px; height:17px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        Very little extent  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251633664;left:0px;margin-left:53px;margin-top:2px;width:18px; height:16px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        To some extent  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        To a great extent  

<p class="MsoListParagraph" style="text-align:justify;line-height:normal; tab-stops:101.4pt"><span style="font-size:12.0pt;font-family:"TimesNewRoman","serif"">

 

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">'''<span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">Q12. Do the training and developmental programs help you to achieve your organisation's objectives and goals'''  

<p class="MsoNormal" style="text-align:justify;line-height:150%">              Not at all  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251686912;left:0px;margin-left:53px;margin-top:2px;width:18px; height:17px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        Very little extent  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251687936;left:0px;margin-left:53px;margin-top:2px;width:18px; height:16px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        To some extent  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;text-indent: .5in;line-height:150%;tab-stops:101.4pt"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        To a great extent  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: normal;tab-stops:101.4pt"><span style="font-size:12.0pt;font-family:"TimesNewRoman","serif"">

 

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">'''<span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">Q13. Does the training policy of your organization help in your career development?'''  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">  <span style="font-size:12.0pt; line-height:150%;font-family:"TimesNewRoman","serif"">         Not at all  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251691008;left:0px;margin-left:53px;margin-top:2px;width:18px; height:17px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        Very little extent  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251692032;left:0px;margin-left:53px;margin-top:2px;width:18px; height:16px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        To some extent  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"> <span style="font-size:12.0pt;line-height: 150%;font-family:"TimesNewRoman","serif"">        <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">To a great extent  

<p class="MsoListParagraph" style="text-align:justify;line-height:normal; tab-stops:101.4pt"><span style="font-size:12.0pt;font-family:"TimesNewRoman","serif"">

 

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">'''<span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">Q14. Do the training courses help you in your daily work?'''  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">  <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">         Not at all  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251694080;left:0px;margin-left:53px;margin-top:2px;width:18px; height:17px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        Very little extent  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251695104;left:0px;margin-left:53px;margin-top:2px;width:18px; height:16px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        To some extent  

<p class="MsoListParagraph" style="text-align:justify;line-height:normal; tab-stops:101.4pt"> <span style="font-size:12.0pt;font-family: "TimesNewRoman","serif"">        To a great extent

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:101.4pt">'''<span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">Q15. Is it important to have additional training each time you are transferred to new section?'''  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt">  <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        Not Important  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251639808;left:0px;margin-left:53px;margin-top:2px;width:18px; height:17px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        Neutral  

<p class="MsoListParagraph" style="text-align:justify;line-height:150%; tab-stops:101.4pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251640832;left:0px;margin-left:53px;margin-top:2px;width:18px; height:16px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">        Slightly Important  

<p class="MsoListParagraph" style="text-align:justify;line-height:200%; tab-stops:101.4pt"> <span style="font-size:12.0pt;line-height:200%;font-family:"TimesNewRoman","serif"">        Very Important  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify">'''<span style="font-size:12.0pt;line-height: 115%;font-family:"TimesNewRoman","serif"">Q16. ' '<span style="font-size:12.0pt;line-height: 115%;font-family:"TimesNewRoman","serif";mso-fareast-font-family:"TimesNewRoman"">Please specify the extent to which training has helped you. (1= not at all, 2= very little extent, 3= to some extent & 4= to a great extent). Tick the appropriate one.''  

<p class="MsoListParagraph" style="margin-left:32.2pt;text-align:justify; line-height:150%"><span style="font-size: 12.0pt;line-height:150%;font-family:"TimesNewRoman","serif";mso-fareast-font-family: "TimesNewRoman"">                                                                                  1          2         3            4   

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%;tab-stops:center235.2pt"><span style="mso-ignore:vglayout;position: absolute;z-index:251644928;left:0px;margin-left:515px;margin-top:1px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251645952;left:0px;margin-left:463px;margin-top:1px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251646976;left:0px;margin-left:416px;margin-top:1px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251648000;left:0px;margin-left:366px;margin-top:1px; width:17px;height:16px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"; mso-fareast-font-family:"TimesNewRoman"">Enjoy greater job satisfaction                                        

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%">   <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"; mso-fareast-font-family:"TimesNewRoman"">Increase in Motivation Level  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%">   <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"; mso-fareast-font-family:"TimesNewRoman"">Growth and Advancement  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%"><span style="font-size:12.0pt; line-height:150%;font-family:"TimesNewRoman","serif";mso-fareast-font-family: "TimesNewRoman"">Improve the <span style="mso-ignore:vglayout;position: absolute;z-index:251654144;left:0px;margin-left:366px;margin-top:2px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251658240;left:0px;margin-left:417px;margin-top:2px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251662336;left:0px;margin-left:463px;margin-top:2px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251663360;left:0px;margin-left:515px;margin-top:2px; width:17px;height:16px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"; mso-fareast-font-family:"TimesNewRoman"">quality of work  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%"><span style="mso-ignore:vglayout;position: absolute;z-index:251655168;left:0px;margin-left:366px;margin-top:3px; width:17px;height:17px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251659264;left:0px;margin-left:417px;margin-top:3px; width:17px;height:17px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251665408;left:0px;margin-left:463px;margin-top:3px; width:17px;height:17px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251667456;left:0px;margin-left:515px;margin-top:3px; width:17px;height:17px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"; mso-fareast-font-family:"TimesNewRoman"">Get positive responses from superior  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%"><span style="mso-ignore:vglayout;position: absolute;z-index:251656192;left:0px;margin-left:366px;margin-top:4px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251664384;left:0px;margin-left:418px;margin-top:4px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251666432;left:0px;margin-left:463px;margin-top:4px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251668480;left:0px;margin-left:515px;margin-top:4px; width:17px;height:16px">  <span lang="en-US" style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"; mso-fareast-font-family:"TimesNewRoman";mso-ansi-language:#0400">Achieve greater ''<span style="font-size: 12.0pt;line-height:150%;font-family:"TimesNewRoman","serif";mso-fareast-font-family: "TimesNewRoman""> customers’ satisfaction  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%"><span style="mso-ignore:vglayout;position: absolute;z-index:251673600;left:0px;margin-left:366px;margin-top:4px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251674624;left:0px;margin-left:418px;margin-top:4px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251675648;left:0px;margin-left:463px;margin-top:4px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251676672;left:0px;margin-left:515px;margin-top:4px; width:17px;height:16px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"; mso-fareast-font-family:"TimesNewRoman"">Achieve greater Effectiveness and Efficiency  

<p class="MsoListParagraph" style="margin-left:0in;text-align:justify;line-height: 150%"><span style="mso-ignore:vglayout;position: absolute;z-index:251669504;left:0px;margin-left:366px;margin-top:4px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251670528;left:0px;margin-left:418px;margin-top:4px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251671552;left:0px;margin-left:463px;margin-top:4px; width:17px;height:16px"> <span style="mso-ignore:vglayout;position: absolute;z-index:251672576;left:0px;margin-left:515px;margin-top:4px; width:17px;height:16px"> <span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"; mso-fareast-font-family:"TimesNewRoman"">Improvement in overall Performance  

<p class="MsoListParagraph" style="margin:0in;margin-bottom:.0001pt;text-align: justify"><span style="font-size:12.0pt; line-height:115%;font-family:"TimesNewRoman","serif"">

 

<p class="MsoListParagraph" style="margin:0in;margin-bottom:.0001pt;text-align: justify;line-height:150%">'''<span style="font-size:12.0pt;line-height:150%;font-family:"TimesNewRoman","serif"">Q17. Is training and development (as given actually) sufficient to improve the performance of Customs Officers in your Organization?'''  

<p class="MsoListParagraph" style="margin:0in;margin-bottom:.0001pt;text-align: justify;line-height:150%"><span style="mso-ignore:vglayout;position: absolute;z-index:251698176;left:0px;margin-left:278px;margin-top:4px; width:17px;height:16px"> <span style="font-size:12.0pt;line-height: 150%;font-family:"TimesNewRoman","serif"">      Yes                                        No         <span style="mso-ignore:vglayout;position: absolute;z-index:251699200;left:0px;margin-left:61px;margin-top:4px;width:15px; height:16px">

<p class="MsoNormal" style="line-height:150%;tab-stops:101.4pt">If No, suggest what other factors could contribute positively:  

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<p class="MsoNormal" style="text-align:justify;line-height:150%;tab-stops:101.4pt">……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….........................................................................................................

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